Support and Training

If you have questions about PHAIDRA that are not answered in the FAQs or User Guide, or if you encounter technical or organizational issues, our support team is here to help.

PHAIDRA Support

For all questions regarding uploading or managing data, or technical use of PHAIDRA, please contact:

support.phaidra@univie.ac.at

RDM Support

For legal or ethical issues, or broader questions about research data management, please contact:

rdm@univie.ac.at

To support members of the university in using PHAIDRA, we offer regular training:

Semester Trainings

We organize a hands-on introductory session each semester to help you get started with PHAIDRA.

Topics include:

  • Introduction to PHAIDRA and its role in research data management
  • Navigation, search, and the user interface
  • Uploading and organizing files, creating collections
  • Working with metadata: fields, editor, and best practices
  • Access control and licensing options
  • Considerations for long-term archiving and file formats

Upcoming dates:

Individual Training Sessions

Tailored introductions or consultation meetings can be arranged at any time upon request, either online or on site. Please contact us at support.phaidra@univie.ac.at to schedule an appointment.